This document was last updated 17 May 2017.
What information we collect and why
We collect certain information or data about you when you use the Website.
- questions, queries or feedback you leave, including your email address if you send an email to Rooftime
- your IP address, and details of which version of web browser you used
- information on how you use the site, using cookies and page tagging techniques to help us improve the website
- details to allow you to access our services and transactions, e.g. an email address (you’ll always be told when this information is being collected, and it will only be used for the purpose you provide it for)
This helps us to:
- improve the site by monitoring how you use it
- respond to any feedback you send us, if you’ve asked us to
- provide you with accurate information about our services if you request it
! We can’t personally identify you using your data.
Where your data is stored
We store your data on our secure servers across Europe.
It may also be stored outside of Europe, where it could be viewed by our staff or suppliers.
By submitting your personal data, you agree to this.
Keeping your data secure
Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data.
! Any data you transmit is at your own risk.
We have procedures and security features in place to try and keep your data secure once we receive it.
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
Payment transactions are always encrypted.
Disclosing your information
You can find out what information we hold about you, and ask us not to use any of the information we collect.
Links to other websites
The Website contains links to and from other websites.
Following a link to another website
Following a link to the Website from another site
This document was last updated 26 April 2016.
What is cookies
The Website puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.
Cookies are used to:
You’ll normally see a message on the site before we store a cookie on your computer.
Find out more about how to manage cookies.
What cookies are used on the Website
We use Google Analytics software to collect information about how you use the Website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, e.g. improving site search.
Google Analytics stores information about:
We don’t collect or store your personal information (e.g. your name or address) so this information can’t be used to identify who you are.
! We don’t allow Google to use or share our analytics data.
This website has areas with restricted access. We save a cookie to remember your login preferences if you access these areas.
Messages and notifications
We might display a message on all pages of the Website to tell you about an important event or situation. We’ll save a cookie that will let us know how many times you’ve seen it, if you’ve dismissed it and when not to show it again.
Our introductory message
You may see a pop-up welcome message when you first visit the Website. We’ll store a cookie so that your computer knows you’ve seen it and knows not to show it again.
Third party websites
Most websites we link to are run by different companies. These websites may set additional cookies and, if so, will have their own cookies policy.
We use YouTube to provide videos on some pages of the site. YouTube sets cookies when you visit one of these pages.